Returns & Exchanges
At OXXO, we want you to be completely satisfied with your fashion finds. If your purchase isn't the perfect fit, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Request
Log into your OXXO account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Pack Your Items
Place the items in their original packaging with all tags attached to ensure they remain protected during transit.
Ship It Back
Attach the prepaid label to your package and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing